Softlogic introduces “HappyOrNot”

Softlogic Information Technologies have collaborated with “HappyOrNot’, a customer and employee satisfaction measuring and reporting automated solution with the aim of offering guaranteed satisfaction improvement for businesses in Sri Lanka.

“HappyOrNot” together with Softlogic aims to measure your emotions from smileys to frownies one touch point away. The smileys indicate the satisfaction level of the customers, who decide to press the button of their choice which best relates to their current experience. Business can learn how well they perform to their service promise by collecting feedback instantly at the point-of-experience. Smiley Terminals capture the feedback, and Reporting Service analyses and reports all customer feedback data back, satisfying the global service standard measurements framework which would be vital towards the overall improvement of the relevant business.

There are countless online survey sites that approach customers and seek their feedback but sometimes such platforms do not always provide an instant analysis. The HappyOrNot product acts in 3 ways - Measure, Follow and Improve. The 4 Smileys that depict customer preference will listen to customers and employees in all environments, give a full overview of the company’s physical and digital service performance measuring the feedback instantly, on location and online.

Softlogic takes pride in introducing HappyOrNot, the global leader in instant customer and employee satisfaction reporting. HappyOrNot deliver clients world- class service on time – without exceptions. HappyOrNot’s broad experience in both European and US markets has enabled to gather an extensive worldwide market intelligence database. It currently serves several global industry leaders such as Lego, Microsoft, McDonalds, Bap t i s t Healthcare, Zara, eBay, NIKE and IKEA.