A helping hand to policy holders left in the lurch

Policy-holders receive very prompt service and attention prior to the issue of the insurance policy. However, when a claim arises it is an entirely different story. Many policy holders have difficulties in properly presenting their claims to their insurance companies and obtaining a fair settlement.

Most insurance claims involve technical issues and the claimants encounter serious difficulties in submitting their claims to their insurance companies. As a result, many valid claims are rejected and in some cases legitimate claims are unfairly reduced and the claimants do not receive full compensation. They are then helpless and are unaware how to proceed further and safeguard their interests. In view of the above I commenced an insurance claims consultancy service office in Kandy about two years ago with the assistance of several highly qualified insurance professionals, including Chartered Insurance Practitioners, to fill a large gap in the services provided by insurance companies, brokers and insurance agents to the insuring public. This is to provide a social service to the policy holders who need such assistance, especially those who have been aggrieved and penalised.

My consultants and I provide consultations free of charge. This involves perusing the available claim documents and advising the policy holder on the most appropriate course of action to be followed. Hilmy Sulaiman Kandy