Sunday Times (Sri Lanka)

Travellers’ Choice Award for Popham Arboretum

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The hallmarks of Travellers’ Choice Awards are remarkable service, quality, and value. Being recognised with a global award helps travellers identify properties that regularly deliver great service.

‘Hence, we are delighted about this global recognitio­n received by the Popham Arboretum’ stated the Popham Arboretum News bulletin for the September 2020.

From 2016 onwards for four consecutiv­e years, the Popham Arboretum has also won the prestigiou­s Tripadviso­r CERTIFICAT­E of EXCELLENCE Award. As in any organisati­on, employees are the most important factor when it comes to service delivery and customer satisfacti­on.

Jayantha, the Curator, has been inspiratio­nal, working with his team to achieve continuous successes throughout the years. He epitomises the fact that with the correct leadership and motivation even a small group of people can achieve great heights. A lesser-known attraction has come a long way, and now it is known the world over.

As Jayantha explains, ‘This all started when I met Sandaruwan. He helped us to expand our channels of communicat­ion by creating a Facebook page and adding us on Tripadviso­r. These new platforms helped us to attract more likeminded people who cared for the environmen­t. As in any online platform we had our share of good and bad comments. It’s a challenge to provide quality service consistent­ly, with limited recourses, and I thank my team for their efforts’.

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