Sri Lanka National ſͣǹʳʇ͔Ζ Έǹ̥ȳ ԞƍĚĭſ ԟ

Sri Lanka National Quality Award (SLNQA) is the most prestigious Award at national level presented to recognize organizations in Sri Lanka for performance excellence. It is managed by Sri Lanka standards Institution (SLSI) and implemented based on the Criteria used in Malcolm Baldrige National Quality Awards of the USA (MBNQA). The Purpose of this Award is to promote awareness in quality as an increasingly important tool in enhancing competitiveness, to promote understanding of the factors contributing to performance excellence, to encourage companies to adopt such improvement models, to empower the organization to reach goals, to improve results, and to become more competitive.

SLNQA helps organizations to address the dynamic environment, focus on strategy-driven performance, achievement of customer and workforce engagement, and improvement of governance and ethics, societal responsibilities, competitiveness, and long-term organizational sustainability. It offers a comprehensive management approach that focuses on results in all areas, such as organizational and personal learning, and knowledge sharing etc.

There are four categories namely manufacturing, service, health care and education. Based on the number of employees there are three scales namely large, medium and small, based on the number of employees in the Organization. The evaluation process includes five stages, desktop evaluation by individual examiners, desktop evaluation by examiners as a team to arrive at consensus, site visit evaluation by the team, A review committee evaluation and approval of winners by panel of judges. The panel of judges selects the Award winners, merit certificate winners and commendation certificate recipients. The winners will be announced by the DG/ CEO of SLSI after the panel of judges meeting.

The Award will provide many benefits to the company. It can be used as an assessment of performance and target for future improvements and as a tool to improve performance. Award recipients get the opportunity to publicize & advertise their Awards and gain public recognition for 5-year period and the award winners also can act as role models and share their best-practices with other organizations. Further it helps to respond more effectively tocustomer requirements and also to the strategic planning process. Winners are also eligible to compete for Global Performance Excellence Award and other awards such as GPEA and gain international recognition. The feedback reports are provided to all the participants and it will be a very comprehensive and useful document for the organizations to develop the organizational activities and it will help the organization to apply for the Award for the following year. Contact details Director (Standards & Services Promotion Division) Tel./Fax: 011-2694981. Email: dssp@slsi.lk