Scenic train trip to Badulla: Spoilers that need attention
Recently I got the opportunity to travel by train from Colombo to Badulla with a group of friends. This was my second train trip after the one I had made during my childhood. We left Colombo at 5.55 a.m. on the “Podi Manike” and it took nearly 10 and half hours to reach Badulla. I would like to pinpoint some areas which need the attention of Railway authorities in the hope that it will help provide a more satisfactory service for passengers.
The seating facilities of the train are satisfactory and people are happy about that. However, there are some areas which need prompt attention, especially the toilet facilities. Toilets get smelly after a few hours and there is no arrangement to have them cleaned. Passengers are compelled to use them in this disgusting state. If an arrangement can be made to clean them at certain railway stations it would be highly appreciated by passengers. Availability of clean toilets is a major requirement.
The other area which needs attention is the cafeteria facility. Although we travelled in a first-class compartment, we couldn’t use the cafeteria on the train. We were compelled to purchase tea from passing vendors. It was ‘Nestea’ in plastic cups which was very sweet. When the vendor poured tea, some of it spilled dirtying the floor. The majority of passengers who travelled in the firstclass compartment complained about the lack of this facility.
The other matter which needs attention is to provide quality media presentations over the TV facility available on the train. As it is an upcountry bound train there are many interesting programmes that could be broadcast which would attract local and foreign tourists. The country’s national heritage can be highlighted. Such a facility would be beneficial for children travelling in the train. Currently only commercial advertisements are displayed over the TV.
I hope the respective authorities will give these matters their attention with immediate effect. I believe that it is the duty of the Sri Lankan Railway Department to provide a quality service to its customers, particularly at a moment when we are striving to promote tourism in the country.Kanthi