PLC Emerges as Best Digital Process Enabler at NQBSA Out-competing Banks and Others

People’s Leasing Company PLC (PLC) is not only the market leader in Sri Lanka's non-banking financial services (NBFS) space but is also at the forefront of the digital transformation in the sector. Further solidifying this reputation, PLC’s digital process enablement and tech innovation initiatives were recognised with prestigious awards at the National Best Quality Software Awards (NBQSA) – organised annually by the British Computer Society (BCS) Sri Lanka, and widely regarded as the most prestigious platform for achievements in software/digital services in the Island.

Accordingly, PLC won the Special Award for Best Digital Process Enabler of the Year, along with a Merit Award for In-house Development, recognising the “PLC TOUCH” integrated total solution, which is PLC’s seamless integrated digital touch point for all customer needs. The Awards were presented to PLC at the NQBSA Awards Ceremony held recently and were accepted on behalf of the company by Mr.Prabath Gunasena – DGM ICT. Notably, PLC was the only non-banking financial institution to win such recognition at the NQBSA, out-competing other larger banks and its peers in the NBFS sector.

Mr. Shamindra Marcelline, CEO at PLC, commented on this significant milestone, stating, "Our journey into digital transformation began in 2021, driven by our unwavering commitment to our customers. We recognised the evolving shifts in consumer behaviour and needs within the rapidly changing digital landscape. Understanding the potential of digital enablement for streamlining processes and enhancing service delivery, we have remained at the forefront of the industry in terms of innovation, adoption, and implementation of digital solutions for our valued customers.