Aviation Authority summons Fly Jamaica to meeting over disruptions

Following weeks of public outcry from passengers, the Guyana Civil Aviation Authority (GCAA) is seeking answers from Fly Jamaica Airways officials over flight delays and cancellations. GCAA Director General, Egbert Field told Kaieteur News that while there are no formal complaints made in writing to the Authority, he has received calls about flight disruptions over the past weeks. “I have been getting a few calls from passengers with regard to the flight delays and disruptions. Fly Jamaica has not communicated formally with us, but having received the informal complaints, I will be calling a meeting with them this week to explain what are the reasons for the disruptive service,” Field explained. Given the urgency of the situation, Field expects that the management of the airline will be ready to meet as early as Tuesday to discuss the issues and to find solutions to the ongoing disruptions. Several frustrated passengers have reached out to Kaieteur News, including, Ameer Ali, who was scheduled to return to Canada on Thursday via Fly Jamaica. “When I got there, I panicked because I saw that the board listed my flight as being delayed. I tried to call the airline, but instead got a call centre in Guyana. They told me that there was no further information to share,” Ali stated. Ali, who is a pharmacist in Canada, is worried that he may lose his job due to the flight delays. When the call centre was contacted yesterday, they told Kaieteur News that there was still no further information available. The centre stated that an update from the airline operations may be available by tonight. “Where is the plane? Did it fall from the sky? We are not getting answers. There is no snow storm in Canada and should not be any delays,” Ali stated.

(Kaieteurnews.com)