Tokyo train ‘sorry’ for leaving early

TOKYO: A Japanese railway operator has issued a deep apology for the “tremendous nuisance” caused by a train departing 20 seconds early, surprising even a nation renowned for both punctuality and politeness.

The Tsukuba Express train linking Tokyo and the capital’s northern suburbs pulled out of Minami Nagareyama Station at 9.44.20 instead of 9.44.40.

“We deeply apologise for causing tremendous nuisance to customers,” said the Tsukuba Express company.

“There was no complaint from customers over this incident,” said the firm, which added that no one missed the train due to the premature departure.

Japanese railway services, including shinkansen bullet trains, are famous for their world-beating punctuality.

Even the slightest delay prompts an effusive apology from the train guard, which often lasts longer than the hold-up itself.

With trains running the same route every few minutes to cope with huge numbers of passengers, even brief delays can back up the whole network causing overcrowding.

Stations in Toyko employs dozens of staff to ensure the prompt departure of trains and to manage the crush during rush hour.

The train firm said it was “surprised” by the attention the story was getting, saying: “We have issued similar apologies for trains that departed earlier than scheduled before.”

A spokesman said the apology was issued because strict safety procedures were not followed.

“What matters is not the 20 seconds … The point is that our formal procedure should be this: A sound rings 15 seconds before the departure, followed by an announcement asking for caution due to the closing doors, and then the doors shut,” he said.

Lax management could cause safety problems in the future, the spokesman said.

But the apology had several social media users scratching their heads.

“This is surprising even to Japanese,” said one user with the handle @takamin_.

User @cindy176 j ust commented: “Everyone should be more relaxed.”