‘SMART CITY’ DRIVE IN MANDALAY HAS FANS AND FOES
Once a seat of kings, the city of Mandalay in northern Myanmar has seen some turbulent chapters in its 162-year history, from the fall of Burma’s last royal dynasty, to decades of colonial rule followed by military dictatorship and, more recently, civilian rule. Now, officials are attempting to transform the former royal capital into Myanmar’s first “smart city”.
In a country where officials still largely labour with pen and ink, surrounded by stacks of mouldering papers, authorities in Mandalay are tapping social media and new technologies such as artificial intelligence software and drones to revamp a lethargic bureaucracy.
Under the military junta that ruled Myanmar until 2011, people in the country’s second largest city rarely had any contact with those who governed them. Now, they talk to the mayor on Facebook and pay for services with QR codes, something not even available in Myanmar’s commercial capital,
Yangon. Authorities track garbage disposal with GPS and control traffic flows with remote sensors.
“It is very good that we can communicate with the mayor like this,” said 55-year-old taxi driver Kyi Thein. “Before, we could only see their motorcades.”
Formerly dominated by military-linked men and regarded as a hotbed of graft and mismanagement, Mandalay now has a municipal government with an overwhelmingly civilian background. It has driven the plan, which is part of a regional initiative.
The pace of change has won plaudits in regional media and from Myanmar nationals abroad. But some of the attempts to push through change have met with resistance, not only from corners of the creaky bureaucracy, but from activists concerned that smart technology, deployed without regulating legislation, could allow authorities to more closely surveil them.
Mandalay is one of three cities in Myanmar, and 26 in Southeast Asia overall, chosen for a network of “smart cities” first unveiled by Singapore when it chaired Asean in 2018. Yangon and the capital, Nay Pyi Taw, are also on the list but it is in Mandalay where authorities have done most to embrace the proposal.
Local residents say Mandalay faces many challenges. The tap water is not drinkable. Congestion is increasing as the number of vehicles has skyrocketed since the liberalisation of imports in 2012. The roads are potholed and pavements littered with trash.
Many credit Mayor Ye Lwin, a former eye surgeon appointed to the post by the civilian central government after elections in 2015, with overseeing a turnaround over the past two years. He responds to gripes on his Facebook page daily, tagging subordinates and issuing directives.
He declined an interview request by Reuters, referring questions to officials in his office.
“Our goal is to create a city that doesn’t damage the environment, is liveable for people, with a good economy and friendly environment,” said Ye Myat Thu, an IT expert who created Myanmar’s most popular Burmese-language font and now works alongside the mayor in the Mandalay City Development Committee. “We get there using technology.”
Although the Asian Development Bank helped pay for an upgrade to the waste management system, most of the reforms have been funded by taxation, Ye Myat Thu said.
Authorities undertook a digital survey of the city, using 3D images shot by drones and data obtained by
municipal officers roaming the city with GPS devices. The survey, they say, has given them a better picture of the households and businesses that should be paying property tax.
The funds have paid for an Australian-made traffic control system and devices for staff to read electricity bills automatically while walking past houses rather than checking the meters.
Inside a new control centre attached to the municipal office on a recent morning, two traffic officers monitored the most congested roads on 13 screens. Sensors installed in CCTV cameras detect congestion and adjust the sequencing of traffic lights accordingly.
But change has not come easy. “Only after I joined here did I realise how bureaucratic the system was,” said Ye Myat Thu.
For example, government departments across the country still eschew email for paper-based letters, he said, and Mandalay is no exception.
When authorities installed tracking on garbage trucks to make sure they were collecting the litter, drivers poured water on the devices in an effort to destroy them, Ye Myat Thu and another official said.
Recent weeks have brought a backlash against a proposed deal between Mandalay’s regional government and the Chinese technology company Huawei to provide CCTV cameras equipped with facial recognition technology and other security equipment as part of a “safe city” project worth US$1.24 million, according to local media.
The United States has told its allies not to use Huawei’s technology because of fears it could be a vehicle for Chinese spying, an accusation the company has denied.
Nyi Nyi Kyaw, an activist from the Mandalay-based non-profit group Metta, said authorities already kept a close eye on their activities and facial recognition could enable abuses.
“There is no trust between civil society organisations and the government,” she said. “If this happens with the excuse of security, activists and political activists will be watched, rather than the criminals.”
Ye Myat Thu agrees that the country should have better “legal infrastructure” around personal data before the project could be implemented.
“We face many challenges,” he said. “We have been trying to change a system that has been going its own way.”
“Our goal is to create a city that doesn’t damage the environment, is liveable for people, with a good economy and friendly environment” YE MYAT THU
Mandalay IT expert