En Gümrük transfers to this simple management system
En Gümrük, providing special services to the marble sector, has taken the first steps to transfer to the simple management system that is successfully implemented in many service sectors. Customs consultant Arzu Güvenel, En Gümrük Marketing and Business Development Coordinator, stating that they observe one to one the process from extraction of the natural stone raw from the quarries to the loading thereof at the port of exportation, said: “We detect the exact needs of our customers in these processes and we manage all their foreign trade requirements for these needs by replying to them from one single point. We have focused to improve our activities this year”.
Güvenel mentioning that they are managing the enforcement and procedures related to customs and foreign trade legislations that are needed by the enterprises, said that they were an institution of about 25 years, developing logistics supported projects for their business partners. Güvenel pointing out that their field of services is comprehensive, told: “Our field of work covers the processes from order of goods subject to trade to the final arrival and consumption of the good in the enterprise. At the same time it includes the designing and management of the process in accordance with the national and international laws”.
Güvenel emphasizing that the sector has a structure that is constantly updated and requires the implementation of several leg- islations simultaneously, stated: “The management of this structure requires a special system. We have taken a step to implement this year the simple management system, pioneered by Toyota and implemented in many service sectors with success. Our main aim with this system is to analyze all business processes, detect and eliminate all elements that do not have an added value to the service provided, contributing to the development of the business by minimizing the time spent on the elements with an added value”.
Güvenel stating that they have made the service performances become measurable through Key Performance Indicators (KPI) established within the framework of the simple system, said: “Designed KPIS have allowed our clients to foresee all operation processes in the system, scheduling their time, online tracking and receive analysis with a wide variety of report options. Maximum client satisfaction is achieved with this management, which provides the management of the provided services with predefined, measurable, applicable, realistic and scheduled ‘smart’ objectives”. Underlining the importance of teamwork, Güvenel said: “Continuous improvement and inclusion of team to the system is the principle in simplistic philosophy. We work with the understanding that ‘leaders are the developers of the team and team is the improver of the processes”.