Etihad honoured for ground handling
AOC commended EAS Ground for its outstanding customer service performance
The ground handling arm of Etihad Airport Services (EAS), a division of Etihad Aviation Group, has received the internationally-acclaimed Airline Operators Committee (AOC) award for excellence for 2017.
AOC commended EAS Ground for its outstanding customer service performance last year, which resulted in consistently high levels of customer satisfaction during the full guest journey, from checkin to luggage collection at the final destination.
EAS Ground served 31 airlines in 2017, including home carrier Etihad Airways, across Terminals 1, 1A, 2, and 3 at Abu Dhabi International Airport, handling more than 36,000 aircraft movements and approximately 4.5 million guests.
Khaled Al Mehairbi, Senior Vice President and General Manager of Etihad Airport Services — Ground, said: “The Etihad Airport Services team is immensely proud to receive the coveted Airline Operators Committee award, which recognises our strong performance and accomplishments in 2017.
“During the year, we implemented both established and innovative new programmes to ensure we not only exceeded our targets, but more importantly, satisfied the requirements of our customer airlines and their guests. Meeting the diverse requirements of our airline customers can be challenging.” But he added, “We focused on enhancing the capabilities of our employees.”