RTA launches 24/7 smart service centre
Facility has smart kiosks offering range of services round the clock
The Roads and Transport Authority (RTA) in Dubai has launched a Smart Customers Service Centre that operates 24/7, which it said was the first of its type in the government of Dubai.
The centre, located within Umm Al Ramool Customers Happiness Centre, was launched by Mattar Al Tayer, director-general and chairman of the board of executive directors of the RTA.
The unmanned centre has two self-service machines (Smart Kiosks) that provide a range of services for licensing of drivers and vehicles, as well as services related to NOCs (No Objection Certificates). It also has a top-up machine for Salik and related inquiries, and an ATM enabling clients to use their eWallets with the RTA. There is also a corner equipped with computers to enable companies to submit their transactions to the RTA, as well as a vending machine that serves ■ ■ ■ ■ ■ ■ ■
beverages and snacks.
“The way to achieve this objective is to deliver services that surpass customers’ expectations and make people happier. The RTA has a firm commitment to improving services, simplifying procedures and saving transaction processing time to bring it at par with the top international practices,” said Al Tayer.
Al Tayer was briefed by RTA officials Yousuf Al Rida, CEO of Corporate Administrative Support Services Sector, and Ahmad Mahboub, executive director of Customers Service, about the new centre.