Complaints of amnesty seekers solved on the spot

The Federal Authority for Identity and Citizenship (FAIC) looked into several complaints received from amnesty seekers visiting the nine centres across the UAE and addressed them properly, the authority said in a statement yesterday.

The board of the authority urged all amnesty seekers to call the toll free number (80080) to register their grievances or suggestions, which would be solved at the earliest.

The authority has opened a new tent at the Al Shahama Centre in Abu Dhabi, which can handle 400 to 500 people. The representatives of the embassies of India, Pakistan, Bangladesh, the Philippines and Sri Lanka are present at the tent. They can assist their citizens, if required.

The authority offered refreshments and drinks to the amnesty seekers who visited the centre on Sunday after Eid holidays.

The officials were able to solve the outstanding problems of many people. An Ethiopian woman’s five-month-old baby did not have any documents as her husband had deserted her.

The officials issued documents to the baby and offered medicines, food and clothes as the mother did not have money with her.

A 66-year-old Arab woman had accumulated a Dh50,000 fine for overstaying after her visa expired three years ago. She received exit documents as requested.

A 50-year-old Arab man got a Dh33,000 fine waived. He had come here on a visit visa to look for job but did not find one even after nine months.