Emirates opens biometric path at Dubai’s Terminal 3
Passengers can now check in, complete immigration and board flights by strolling through
Thanks to amix of facial and iris recognition technology, Emirates passengers can now check in, complete immigration formalities, relax at the lounge and board their flights, simply by strolling through Terminal 3. Touchpoints in the biometric path allow for contactless and efficient travel in Covid era without compromising airport security
Emirates airline has launched an integrated biometric path at Dubai International Airport ( DXB). The contactless airport experience is now open to Emirates passengers travelling from and through Dubai.
The integrated biometric path will give passengers a seamless travel journey from specific check- in to boarding gates, improving customer flow through the airport with less document checks and less queuing.
Utilising the latest biometric technology — a mix of facial and iris recognition, Emirates passengers can now check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport. The various touchpoints in the Biometric path allow for a hygienic contactless travel journey, reducing human interaction and putting emphasis on health and safety.
Use of technology
Adel Al Redha, Emirates’ Chief Operating Officer, said: “We have always focused on providing a great customer experience at any touchpoint and now it is more vital than before to make use of technology and implement products, and introduce processes that focuses not only on fast tracking customers, but more importantly on health and safety during their travel journey. The state- of- the- art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that travelling on Emirates is a seamless journey and gives customers added peace ofmind.”
The biometric touchpoints are currently installed at select First, Business and Economy Class check- in desks in Terminal 3 at DXB; immigration gates including a “smart tunnel”; Emirates’ premium lounge entrance at concourse B aswell select boarding gates. Areas where biometric equipment are installed will be clearly marked and additional units will be installed at each touchpoint in the future.
The Smart Tunnel, a project by the General Directorate of Residence and Foreigners Affairs in Dubai ( GDRFA) in collaboration with Emirates, is a world- first for passport control, where passengers simply walk through a tunnel and are “cleared” by immigration authorities without human intervention or the need for a physical passport stamp.
The state- of- the- art, contactless biometric path is the latest in a series of initiatives we have introduced to make sure that travelling on Emirates is a seamless journey and gives customers added peace of mind.”
Adel Al Redha | Emirates’ Chief Operating Officer
Biometric boarding
Emirates is also the first airline outside America to receive approval for biometric boarding from the US Customs Border Protection ( CBP). Customers flying from Dubai to Emirates’ destinations in the US will be able to choose facial recognition technology at the departure gates.
The biometric path is the latest in a host of initiatives by Emirates to provide a smart contactless journey. In the last month, the airline has introduced other services including self- check- in and bag drop kiosks at DXB for a smoother airport experience.