DED guidelines for outsourced service centres

dubai — The Department of Economic Development (DED) in Dubai has launched comprehensive guidelines for its outsourced centres providing business registration and licensing services in Dubai as part of its strategic objective of improving service quality and ease of doing business in Dubai. The guidelines state service standards and requirements, unified procedures to be followed as well as roles and responsibilities of all outsourced service centres, to ensure an improved service experience to customers.

The scope of outsourcing agreements and powers granted to the outsourced centre, role and responsibility of the various sections within the outsourced centre, procedures for archiving transactions, mechanism for creating/cancelling user names, and unified service charges for the various transactions are all included in the first-of-its-kind set of guidelines.

Omar Al Mehairi, director of Development and Follow-up Management in DED’s Business Registration & Licensing (BRL) sector, said the guidelines are part of evolving clear strategies for performance development and public services. “Specific guidelines and clear mechanisms for outsourcing and services provided by the outsourced centres naturally stimulates healthy competition between the service centres and integration of global best practices into their service delivery.”

— business@khaleejtimes.com