DLD centre to better customer service
dubai — The Dubai Land Department (DLD) has launched ‘Cube’, a new customer service centre, on the third floor of its headquarters to provide real estate investors with exceptional services.
Cube has been established in collaboration with a number of key partners, including the General Directorate of Residency and Foreigners Affairs in Dubai, the Dubai Police General Command, the Dubai Health Authority, the Department of Economic Development in Dubai and the Federal Authority for Identity and Citizenship.
The DLD is upgrading its services to reach a seven-star level. It is keen to satisfy customers and meet the aspirations of investors by providing them with high standards of service. The Cube project also contributes to positioning Dubai as the best place to live and work, attracting foreign capital and encouraging direct and indirect investment in support of Dubai’s economy.
Majida Ali Rashid, assistant director-general and head of the Real Estate Investment Management and Promotion Centre at DLD, said: “We have established Cube in line with the directives of our leadership to further develop our services. We will achieve this through continuous efforts to provide the highest quality services to real estate investors in one location, allowing them to complete all procedures easily and conveniently.”
She added: “This initiative is a major step in our approach to providing all real estate services in a way that ensures an easy and efficient investment experience for our customers.”
Cube reduces both effort and time for real estate investors by providing all services in one location, rather than the previous 15, and by completing procedures in one working day rather than the previous 10. The centre will include medical centres, printing offices and insurance companies.
— business@khaleejtimes.com