VFS Global hosts iConnect workshop

dubai — VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, conducted the fourth global edition of its annual innovation workshop “iConnect” for the outsourced government services industry in Dubai recently.

The event brought together 129 delegates from 55 countries to interact and discuss the most significant technology trends and the cutting-edge solutions offered by VFS Global in visa, consular and citizen services. The delegates were predominantly senior officials from the central government ministries and from various embassies and consulates in the UAE.

With digital transformation becoming a key requirement for institutions to remain relevant to the modern consumer, who expects a natural digital experience, speakers at iConnect spoke about how customers today wanted easy access to information and convenient service fulfillment — whenever and wherever they wanted. The growing relevance of artificial intelligence to transform customer experience was also a topic of discussion.

Zubin Karkaria, CEO of VFS Global, said: “Year after year, we strive to make the annual iConnect workshop as engaging, inspiring, interactive and productive as possible for the government representatives, and we are very pleased that with the very active participation of governments it has developed into such a vibrant and compelling event which plays a pivotal role in charting the way forward for government services in this domain.”