Du begins process for customer VAT refund

dubai — The UAE’s telecom operator du on Tuesday launched the online process for its customers to collect the Tax Registration Number (TRN) issued by the Federal Tax Authority (FTA).

The TRN will be collected so that its customers can claim back tax on their du bill directly from the UAE government under the new legislation.

“Our goal is to be transparent with our customers to help eliminate any uncertainty or misunderstanding they may have about VAT before it goes live,” said Fahad Al Hassawi, Deputy CEO, Emirates Integrated Telecommunications Company.

As part of this process, du customers can provide the company with their TRN along with other details through a special web form accessible through the company’s dedicated VAT webpage.

Customers will be required to provide their company name, contact name, phone number and email, du account number/code, and the TRN. Customers will also be required to upload digital copies of their tax registration certificate, Emirates ID and their most recent du bill.

The submitted information will be reviewed by a team at du who will verify the documents, file them into du’s system and send confirmations to customers. In the case of documents being rejected or invalid, du’s team will contact the customer to advise accordingly.

“VAT is a valuable building block in the construction of a greater future for the UAE. We want to ensure that our customers can provide their tax related information to us through a simple and easy process,” Al Hassawi added.