Non-compliance of purchase deal top complaint
dubai — Dubai residents and tourists on average filed 70 complaints per day with authorities last year, figure from Dubai Economy show.
The data, released on Saturday, revealed that biggest issues faced by the residents were non-compliance with purchase agreements (31 per cent), refunds (20.1 per cent), defective products (14.9 per cent), non-compliance with warranty terms (5.1 per cent), exchange of products (4.2 per cent) and commercial fraud (3.9 per cent), among others.
In addition, there were also a number of complaints about noncompliance with promotions offers, refusal to provide repairs and after-sale services, and badlystitched clothes.
Emiratis and Indians lodged highest number of complaints last
We have solved 93% of the complaints we received in 2017 within four working days Mohammed Ali Rashid Loota, CEO of Commercial Compliance and Consumer Protection
year with most of the complaints were related to services and electronics companies, according to a statement issued by Dubai Economy on Saturday. Out of 25,665 consumer complaints, 36.36 per cent of complaints were filed by Emiratis, followed by Indians (12.34 per cent), Egyptians (9.81 per cent), Saudis (7.87 per cent), Jordanians (4.61 per cent), Filipinos (2.84 per cent), Syrians (2.35 per cent), Pakistanis (1.95 per cent), British (1.92 per cent) and Lebanese (1.29 per cent).
The number of complaints filed last year dropped as consumer awareness initiatives helped the consumers and residents to be aware of their rights; in 2016, 27,027 were complaints were filed. Nearly half of the complaints were related to services and electronics sectors — 28.6 per cent and 22.8 per cent, respectively.
Mohammed Ali Rashid Lootah, CEO of Commercial Compliance and Consumer Protection, said the department constantly tries to improve the business environment and facilitates the relation- ship between traders and consumers. “We have solved 93 per cent of the complaints we received in 2017 within four working days. We are always working to improve performance and serve the public in accordance with the objectives set by the Government of Dubai in terms of improving the level of services provided to consumers, residents and tourists,” Lootah said.
— waheedabbas@khaleejtimes.com