Del­hi­ites may soon get money for power cuts

Khaleej Times - - INDIA -

new delhi — Cit­i­zens would be com­pen­sated for un­sched­uled power cuts last­ing longer than one hour if a pol­icy ap­proved by the Delhi gov­ern­ment on Tues­day gets a green sig­nal from Lt. Gover­nor Anil Bai­jal. Chief Min­is­ter Arvind Ke­jri­wal on Tues­day ap­proved the pol­icy to pro­vide com­pen­sa­tion to users in case of “un­sched­uled power cuts by the pri­vate power dis­tri­bu­tion com­pa­nies” and it was later sent to the Lt. Gover­nor for ap­proval.

“Ac­cord­ing to this new pol­icy, in the case of an un­sched­uled power cut, the dis­coms (power dis­tri­bu­tion com­pa­nies) will have to re­store the elec­tric­ity within one hour, and fail­ure to do so shall re­sult in a penalty of Rs50 per hour per con­sumer for the first two hours and Rs 100 per hour per con­sumer af­ter two hours,” an of­fi­cial state­ment said.

The com­pen­sa­tion would be pro­vided to con­sumers in their monthly elec­tric­ity bills.

“The Delhi gov­ern­ment is con­fi­dent that the LG will con­cur with the pol­icy and en­dorse this pro­con­sumer step, which will be­come

RS50 per hour to be given to con­sumers for un­sched­uled cut

a model for other govern­ments across the coun­try to fol­low.”

In case of a power cut, a con­sumer has to file a “no cur­rent” com­plaint through SMS, email, phone, mo­bile ap­pli­ca­tion or web­site and along with their name, Con­sumer Ac­count (CA) num­ber and mo­bile num­ber. The power dis­tri­bu­tion com­pany would then at­tend to the com­plaint and send a con­fir­ma­tion mes­sage to the con­sumer with power restora­tion date and time.

The re­spec­tive com­pen­sa­tion amount would be then cred­ited to the CA num­ber au­to­mat­i­cally and a mes­sage would be sent to the con­sumer. This amount would be then ad­justed in the con­sumer’s monthly elec­tric­ity bill. —

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