Adnoc to charge Dh10 if attendant refills your tank
abu dhabi — Starting June 30, motorists will have to shell out an additional Dh10 if they want an Adnoc petrol station employee to fuel their vehicles, it was announced on Tuesday.
The ‘Flex Service’, which allows customers to either refuel vehicles on their own or opt for the premium service, will be operational at all Adnoc stations in Abu Dhabi. The service will be rolled out at stations across the country “within a few weeks”.
Those opting for the premium service can benefit from a “rewards programme” that will offer discounts on snacks and car wash, among other services. Attendants will also clean their windshields and check tyre pressure.
abu dhabi — Seeking the help of a pump attendant to fuel vehicles at Adnoc gas stations in Abu Dhabi will cost you Dh10 from June 30. However, motorists also have the option of filling petrol on their own, to avoid paying the charge.
On Tuesday, Adnoc Distribution announced that their new ‘Flex Service’ that allows customers to choose how they refuel their cars comprises the self-service and premium options and will be operational at all Adnoc stations in Abu Dhabi. The premium and self-serve options will also be rolled out in other Adnoc stations across the country within a few weeks.
A trial run to enable motorists to get familiar with the new service has been on at almost all fuel stations in Abu Dhabi, since April. ‘Premium’ and ‘self-serve’ banners were also placed at various Adnoc stations to inform customers about the new services. Saeed Mubarak Al Rashdi, acting CEO at Adnoc Distribution, said: “Through Flex, customers can now choose self serve at no additional cost, or opt for our premium service. Improving the customer experience through technological advancement, an upgraded retail experience supported by partnerships with international brands such as Géant and introducing Flex are key parts of the new model.”
Free smart tags
Adnoc Distribution will also be providing a ‘Smart Tag’ free of charge for the first 200,000 motorists to try the self-serve and premium experiences. Those who register later will have to pay a fee that is yet to be determined.
‘Smart Tag’ is a new payment option that enables customers to quickly refuel and pay without using cash or bank cards. It’s based on an RFID tag fixed to a vehicle, to automatically trigger payment from the customer’s pre-paid Adn-oc wallet, which can also be connected to other payment op- tions including Emirates ID card or Adnoc Plus card.
Also, motorists will have to pay Dh50 for the activation of the smart tag after registration, but the cash will be transferred into their pre-paid Adnoc wallet accounts.
John Carey, Deputy CEO at Adnoc Distribution, said: “We introduced the Flex service because we want to be a world-class retailer. We are keen on giving more choices to our customers and this is why we have introduced the self-service option.
“The self-service option, which is used in Europe, America and other developed countries, is aimed at making Adnoc Distribution a world-class retailer by providing full choices to our customers.”
Carey said the self-service option gives customers a choice of getting in and going out quickly. And in terms of the premium service, the objective is to increase speed and reduce on the time people spend waiting around at the filling station and improve the quality of service.