Safety guide for motorcyclists during deliveries

When it comes to deliveries, many factors come into play in protecting the safety and security of bike riders — from ensuring that their vehicles are highly visible to other drivers, calibrating delivery times to remove the incentive to drive fast, protecting them from severe weather conditions

At Careem, we approach it from three core principles: captain (rider) welfare and wellbeing, road safety, and using technology to drive safe practices.

When it comes to welfare, we have ongoing captain trainings,

and we limit the number of their shift hours and provides free water during the summer months. Staying safe on the road is one of the modules that the monthlong training addresses as well as pushing regular safety messages through the captain app, bike safety checks and ongoing training and monitoring. There is also 24/7 emergency call centre support to all captains.

Technology plays a key role in our ability to optimise reaction times and identify issues as they happen in real-time. We utilise our engineering muscle by working on a machine learning and data

science capability to monitor and predict driving behaviour.

Safety for customers and captains is the number one priority when building new products and services — how we keep captains safe on the roads, care for their welfare and leverage our technology, all play a critical role ahead of any launch. As soon as we begin planning something new for the customer, we are already mapping out the safety and security measures we need to put in place.

The key is to develop solutions that address safety and security related issues specific to our region.