Dewa’s Rammas learns to talk
dubai — Rammas, the virutal employee of the Dubai Electricity and Water Authority (Dewa), will now have an instant voice chat feature in both Arabic and English.
Customers can now ask questions verbally to Rammas and get instant answers through Dewa’s smart app. The move supports Dewa’s strategy to employ artificial intelligence in all its operations and services.
“Adding this new voice chat feature in Arabic and English to Rammas is part of our efforts to provide services that saves customers’ time and effort in line with Dewa’s vision to become a globally leading sustainable innovative corporation,” said Saeed Mohammed Al Tayer, managing director and CEO of Dewa.
Marwan bin Haidar, executive vice president of innovation and the future at the Dewa, noted that Rammas has answered over two million queries through different channels since its launch in 2017. The second phase which Dewa launched last August, added several enhancements to promote the service quality and widen its scope. This phase integrated with Dewa’s system to facilitate transactions such as bill enquiry and payment, tracking application status, new connection requests by contractors and consultants, and included other enhancements and new features. The second phase of the service was also integrated with Dewa’s SAP system to facilitate transactions such as new connection requests and job enquiries.