EXPERTS HAIL SHEIKH MOHAMMED’S TRANSPARENT APPROACH TO GOVERNANCE

Sheikh Mohammed’s tweet on Monday was not the first time that he has surprised government officials. In 2016, he visited various government departments including the Dubai Municipality, the Dubai Lands Department, the Economic

Development Department (DED) and Dubai International Airport. He was surprised to find directors and senior officials of some departments absent during his visit.

According to a customer service expert, the recent tweet was not public shaming but done in the spirit of transparency. “Sheikh Mohammed is a great inspiration to others to learn from. This is a transparent approach to leadership. The message is clear for all those to be reminded of the standards that lead to better services across the board,” said Dana Bousaleh, marketing manager, Awards International UAE.

“Using the power of social media is also getting everyone involved in governance. His Highness wants to hear it directly from the people,” Bousaleh added.

Dr Rommel Sergio, a management professor at the Canadian University of Dubai, also praised

the leadership style of Sheikh Mohammed.

He said: “It is befitting for a leader to call the attention of people under his governance. Doing this in public resonates transparency and calls for organisational development and change within the customer service sector.”

“This is also in consistency with the “Year of Tolerance” that does not only speak of safety and stability. This year’s bannering slogan and theme highly emphasises happiness, which the government has been promoting all along,” Sergio added.