SEDD handles over 2,500 consumer protection complaints during Q3

sharjah — The Sharjah Economic Development Department (SEDD) handled 2,818 complaints received during the third quarter of 2020, while the number of inspection campaigns on various economic establishments in the emirate reached 35,566 during the same period.

Consumer protection complaints acquired the largest share with 2,564 complaints out of the total number of complaints handled. On the other hand, the number of commercial fraud complaints reached 153, while those related to service agent hit 101.

Also, the consumer protection complaints were distributed to include many sectors. The complaints from auto and spare parts sector recorded 20 per cent of the total consumer protection complaints received by the department, while mobile phones and electronics complaints hit 15 per cent. These were followed by electrical appliances and building materials (nine per cent), personal service activities (eight per cent), and furnishings and curtains (eight per cent), fashion design and wedding services were (six per cent), and tourism, travel and shipping (four per cent).

SEDD chairman Sultan Abdullah bin Hadda Al Suwaidi said that the department always seeks to enhance consumer culture by educating consumers and investors about their rights and duties.

He clarified that such a thing is done through an ideal commercial environment with a high culture of awareness and impartiality in the procedures of buying and selling in all economic sectors by following the highest international standards and practices. He illustrated that such results confirm the active role that the SEDD plays in preserving consumers’ rights.