Now, dial 80060 to report job disputes, complaints

dubai — A call centre has been launched by the Ministry of Human Resources and Emiratisation (Mohre) where UAE workers with employment issues can report their complaints and seek help.

Mohsen Al Nasi, acting assistant undersecretary for inspection affairs at Mohre, said the ministry’s new toll-free number is 80060. By dialling this number, people can lodge labour complaints and report residence law violators.

“Officials are available at the call centre 24/7 and can respond to complaints in 20 different languages,” pointed out Al Nasi.

“There is a very transparent and convenient procedure to complain through Mohre. Once you file a complaint, the department looks into the issue, communicates with both parties and resolves the dispute.”

The official was speaking during a virtual forum titled ‘A Nation Without Violators’, which was organised by the General Directorate of Residency and

Foreigners Affairs in Dubai

(GDRFA).

Al Nasi noted that there are specific laws in the UAE to protect the rights of both the employees and employers and prevent illegal employment.

“If an employee experiences unfair treatment at work, he or she can report it through Mohre,” underlined Al Nasi.

Check on illegal residents

“Employers must ensure that they adhere to the labour laws and avoid recruiting those who are staying illegally in the country,” Al Nasi pointed out. He explained that the ministry carries out inspection campaigns on different firms to ensure that they don’t employ illegal workers.

Ministry officials also visit the company in case rows between employers and their employees are reported. Then, the authorities find ways to resolve the issue.

The Mohre is also conducting a slew of awareness campaigns to educate workers about their rights and duties.