When your technical skills are eclipsed, your humanity will matter more than ever
The rise of AI will make ‘soft skills’ even more important
There have been just a handful of moments over the centuries when we have experienced a huge shift in the skills our economy values most. We are entering one such moment now. Technical and data skills that have been highly sought after for decades appear to be among the most exposed to advances in artificial intelligence. But other skills, particularly the people skills that we have long undervalued as “soft,” will very likely remain the most durable. That is a hopeful sign that AI could usher in a world of work that is anchored more, not less, around human ability.
A moment like this compels us to think differently about how we are training our workers, especially the heavy premium we have placed on skills like coding and data analysis that continue to reshape the fields of higher education and worker training. The early signals of what AI can do should compel us to think differently about ourselves as a species. Our abilities to effectively communicate, develop empathy and think critically have allowed humans to collaborate, innovate and adapt for millenniums. Those skills are ones we all possess and can improve, yet they have never been properly valued in our economy or prioritised in our education and training. That needs to change.
In today’s knowledge economy, many students are focused on gaining technical skills because those skills are seen as the most competitive when it comes to getting a good job. And for good reason. For decades, we have viewed those jobs as “future-proof ” given the growth of technology companies and the fact that engineering majors land the highest-paying jobs.
The number of students seeking four-year degrees in computer science and information technology shot up 41 per cent between the spring of 2018 and the spring of 2023, while the number of humanities majors plummeted. Workers who didn’t go to college and those who needed additional skills and wanted to take advantage of a lucrative job boom flocked to dozens of coding boot camps and online technical programs.
Now comes the realisation of the power of generative AI, with its vast capabilities in skills like writing, programming and translation (Microsoft, which owns Linkedin, is a major investor in the technology). Linkedin researchers recently looked at which skills any given job requires and then identified over 500 likely to be affected by generative AI technologies. They then estimated that 96 per cent of a software engineer’s current skills — mainly proficiency in programming languages — can eventually be replicated by AI. Skills associated with jobs like legal associates and finance officers will also be highly exposed.
In fact, given the broad impact AI is set to have, it is quite likely to affect all of our work to some degree or another.
We believe there will be engineers in the future, but they will most likely spend less time coding and more time on tasks like collaboration and communication. We also believe that there will be new categories of jobs that emerge as a result of AI’S capabilities — just like we’ve seen in past moments of technological advancement — and that those jobs will probably be anchored increasingly around people skills.
Circling around this research is the big question emerging across so many conversations about AI and work, namely: What are our core capabilities as humans?
If we answer that question from a place of fear about what’s left for people in the age of AI, we can end up conceding a diminished view of human capability. Instead, it’s critical for us all to start from a place that imagines what’s possible for humans in the age of AI When you do that, you find yourself focusing quickly on people skills that allow us to collaborate and innovate in ways technology can amplify but never replace. And you find yourself — whatever the role or career stage you’re in — with agency to better manage this moment of historic change.
Communication is already the most in-demand skill across jobs on Linkedin today. Even experts in AI are observing that the skills we need to work well with AI systems, such as prompting, are similar to the skills we need to communicate and reason effectively with other people.
Over 70 per cent of executives surveyed by Linkedin last year said soft skills were more important to their organisations than highly technical AI skills. And a recent Jobs for the Future survey found that 78 per cent of the 10 top-employing occupations classify uniquely human skills and tasks as “important” or “very important.” These are skills like building interpersonal relationships, negotiating between parties and guiding and motivating teams.
Now is the time for leaders, across sectors, to develop new ways for students to learn that are more directly, and more dynamically, tied to where our economy is going, not where it has been. Critically, that involves bringing the same level of rigour to training around people skills that we have brought to technical skills.
Colleges and universities have a critical role to play. Over the past few decades, we have seen a prioritisation of science and engineering, often at the expense of the humanities. That calibration will need to be reconsidered.
Those not pursuing a four-year degree should look for those training providers that have long emphasised people skills and are invested in social capital development.
Employers will need to be educators, not just around AI tools but also on people skills and people-to-people collaboration. Major employers like Walmart and American Airlines are already exploring ways to put AI in the hands of employees so they can spend less time on routine tasks and more time on personal engagement with customers.
Ultimately, for our society, this comes down to whether we believe in the potential of humans with as much conviction as we believe in the potential of AI If we do, it is entirely possible to build a world of work that is not only more human but is also a place where all people are valued for the unique skills they have, enabling us to deliver new levels of human achievement across so many areas that affect all of our lives, from health care to transportation to education. Along the way, we could meaningfully increase equity in our economy, in part by addressing the persis
Today, the knowledge economy is giving way to a relationship economy, where people skills and social abilities are going to become even more core to success than ever before.
Communication is already the most indemand skill across jobs on Linkedin today. Even experts in AI are observing that the skills we need to work well with AI systems, such as prompting, are similar to the skills we need to communicate and reason effectively with other people.
tent gender gap that exists when we undervalue skills that women bring to work at a higher percentage than men.
Almost anticipating this exact moment a few years ago, Minouche Shafik, who is now the president of Columbia University, said: “In the past, jobs were about muscles. Now they’re about brains, but in the future, they’ll be about the heart.”
The knowledge economy that we have lived in for decades emerged out of a goods economy that we lived in for millenniums, fuelled by agriculture and manufacturing. Today, the knowledge economy is giving way to a relationship economy, where people skills and social abilities are going to become even more core to success than ever before. That possibility is not just cause for new thinking when it comes to work force training. It is also cause for greater imagination when it comes to what is possible for us as humans, not simply as individuals and organisations but as a species.