Outage caused inconvenience

I note that du has apologised for the “degradation” of its service yesterday ( Du internet connection down in parts of Abu Dhabi and Dubai, March 19).

The word “degradation” would imply a reduction from one level to another level.

Zero service is a withdrawal, not a degradation. S Buckerfield, Ras Al Khaimah

It was not only the internet but the mobile phone network as well. I had no service. R Sattar, Abu Dhabi