Why access for all is good for business
▶ Investing in facilities for disabled travellers has many benefits
Detailing the number of people with special needs in the country and region, with data on how many of these are potential tourists, will be key to convincing the industry to invest in inclusive facilities.
Roberto Castiglioni, member of the Access to Air Travel Advisory Group, said UK Civil Aviation Authority advocated universal designs, so travellers with special needs could remain independent throughout their journey.
“Studies and statistics tell us that passengers with special needs travel by air more than ever before, alongside the number of the 60-plus segment, who are also a population with the highest disposable income,” he said.
“There is a huge potential here. Meeting the needs of these categories isn’t just about doing the right thing, it also makes strong business sense and is a great business opportunity for Expo 2020 and beyond.”
A report published by the UK Civil Aviation Authority this year about accessible air travel showed there are eight million people with disabling conditions in the UK, of which 1.5 million fly.
“We have to understand why people don’t fly. For instance, there is a huge problem with wheelchair damage. Wheelchairs are not just pieces of equipment, they are someone’s legs and should be treated in the same way. There is also a lack of awareness that services are available and free, with many people with disabling conditions thinking they have to pay for assistance.”
In the UAE, too, there have been frequent calls for data on the number of people with disabilities so organisations can plan for specific needs.
Recruiting people with disabilities at the airport is also an enabler.
“Anxiety levels melt down if you employ a person with a disability as frontline staff,” Mr Castiglioni said. “This human component can change the environment. It helps create a connection so even if the airport is not fully accessible, they can tell another person with a disability what to do.”
Hideto Kijima, a wheelchair user and president of Japan Accessible Tourism Centre, listed Singapore and Amsterdam as cities with easy access.
Hilly paths, ski slopes and beaches have not deterred him during his travels. .
In August, Dubai Municipality launched beach and water wheelchairs at Mamzar beach, but information about such services needs to be on accessible websites, experts said.
While Mr Kijima praised Dubai Metro, like other wheelchair users he pointed out that pavements are too high in Dubai.
Passengers with special needs travel by air more than ever before, studies and statistics show