Adnoc offers free trial of premium lanes at stations ahead of self-service programme
Motorists who elect not to pump their own petrol will be able to try out Adnoc’s premium service free of charge at selected service stations in the coming weeks.
This month, Adnoc Distribution announced plans for stations to have self-service and premium lanes, whereby drivers will pay a small fee to have an attendant fill up their cars.
New branding to guide customers is being erected ahead of the move. Motorists can also fill up their car themselves without any additional charge.
“During the trial period, we will be inviting customers to come in and try the options to see which choice best suits their needs,” an Adnoc spokesperson said.
No decision has been taken on how much the premium service will cost or if anything else is included, but people with special needs and the elderly are exempt.
It is believed the new system will come into force in the next few weeks at about 40 stations, before being rolled out across the network. Staff are already trained in the new system. There will be designated channels and attendants for those wishing to use the self-serve option or premium service.
If you wish to pump your own fuel, you will first be required to place the palm of your hand on a spot on the pump to remove static. Then you fill the tank and pay. Otherwise, you can opt for the paid premium service.
The new service is called Adnoc Flex and was announced on April 3. It will grow to include MyStation, where customers can have fuel or LPG cylinders delivered to their home by a mobile fuel lorry.
An online poll by The National found that about 80 per cent of drivers would rather pump their own petrol than pay for someone else to do so.
“Adnoc Flex is all about choice,” John Carey, Adnoc Distribution deputy chief executive, said.
“As consumers, we all have dozens of choices in our daily lives. We believe customers will come to appreciate the various options we’re providing.”