Park Inn at Heathrow makes for shabby home after cancelled flight
This hotel will do at a pinch, writes Peter Cooper, but it is showing signs of traveller stress
Over the Bank Holiday weekend in England, I found myself suddenly stranded in London due to the last-minute cancellation of an easyJet flight to Budapest from Gatwick Airport.
I found a British Airways flight the next day from London Heathrow was the best available option. On arrival at Heathrow I checked in at the BA counter, hoping perhaps they could squeeze me in on their flight that night – but it was full, aside from a Dh3,670 upgrade to business class.
So I reckoned it might be better to take the opportunity to review one of the airport’s hotels – actually, its largest conference hotel.
The BA check-in woman kindly advised me to “go online to avoid the commissions those guys on that desk over there are charging”, and so I pulled up an online ticket-booking site on my phone using the free Wi-Fi.
A search of hotels nearby put the Park Inn by Radisson as top “deal of the day” with 37 per cent off, and a £75 (Dh365.58) price tag for the night. I got one of the last five bedrooms.
Arriving at the reception desk there was a long queue, until I caught the eye of the gentleman on the platinum members desk.
Perhaps he thought I looked like a member, which I am not.
But anyway, it made for a quick and friendly check-in.
This is a very well-used hotel and some of the 895 bedrooms and public areas are showing signs of traveller stress, to put it politely. A shabby carpet was maybe understandable. Less forgivable was the split right down the centre of one grey couch in the lobby bar, and the light bulb missing above it.
Does the general manager need glasses? I spotted it without mine. That said, the rooms in this hotel are not bad, particularly for such a low price.
All right, there were cracked tiles in the bathroom floor. But it was spacious with a comfortable bed, and the all-important soundproof windows and walls to deflect noise from aircraft and fellow travellers, and true blackout curtains. You have a full-size desk with two UK, US and European plugs, and tea and coffee-making facilities. The internet clocked up 9.9 Mbps on my speed test.
Not everybody is here to wait for a flight the next day. The hotel has two large conference centres that can accommodate 700 guests, and no less than 41 meeting rooms.
British Rugby Travel, Occupational Healthcare 2018 and Healthcare 2018 were all in session that day. I can recommend the newly refurbished gym with five running machines, three bicycles and two steppers, and the large indoor swimming pool with glass roof.
Eating options are limited for such a big business hotel.
The RBG Bar & Grill boasts an international menu. But I could not get a seat until 9.30pm, so grabbed a soggy chicken masala sandwich and chips in the bar.
Room menu options included £16.50 for chicken masala, £6.50 more than in the bar; mozzarella pizza for £10; and soup for £6.50. It’s only 10 minutes to Terminal Three on the £9 return ticket with the Hotel Hoppa bus. No complimentary transfers here. On the whole, I don’t think I would have chosen this hotel except in a travel emergency. But it did rise to the occasion at the last minute for a very reasonable price.