What cities can do to encourage people to repair broken things

You can learn a lot about a city by observing what makes it tick and why residents behave in the ways they do or refuse to do.

From a city like Vienna, there’s much to learn, quite apart from how it managed affordable housing, built great public transport and made generally top-notch hot chocolate common fare. But an especially sound habit – encouraged by policy – is repairing things. It may seem like a simple enough idea, and it is – a combination of old-fashioned common sense, civic pride and environmental brownie points that other big cities should be able to emulate easily.

Even before the EU in November 2023 adopted the “right to repair”, Vienna had in place the practice of “repair networks” and vouchers. That is, to create less waste, the state subsidised residents getting their broken objects fixed. This went down well with people, who may have otherwise been stuck with moody vacuum cleaners, busted bicycles or laptops languishing in bottom drawers. There are numbers to show what a successful programme this was overall.

Through the Vienna Repair Voucher, the subsidy scheme that started in September 2020, some 620 tonnes of carbon dioxide emissions have been avoided, as each repair saves on average 24kg of carbon dioxide. That should give us an idea of the difference any collective enterprise can make. Whatever the actual percentage difference it makes to a region’s much larger net-zero goals, it is still a considerable amount when you think of how easily we can all chip in in similar ways, regardless of where we live. The Vienna repair network carries out an average of about 50,000 repairs a year. That sounds impressive for a city with a population of 1,975,000 people.

To take a step back though and to anyone who’s been brought up in the developing world, policies like Austria’s can be both a delight to come across but also confounding. A delight because, of course, it’s common sense, and confounding because haven’t millions of us, and our parents, been doing this for ages in any case, whether in the Indian subcontinent or in so many cities across the Middle East? The difference is possibly in instituting sensible habits at a policy level.

Informal sectors of recycling and repair have existed all over the world. In India, repairs are the norm, whether it is heading to the neighbourhood tailor who, with his blue chalk marker and pedal sewing machine, has the talent to mend the moth-eaten bits of your sweater, or the electrical repair man at a shop in a lane that no Google Map is equipped to take you to, who could fix countless mixer-grinders. It requires a dedicated sort of thinking to find this focused tribe of repair people and to give them your business. Getting stuff repaired also means keeping the repair people in business.

But if we keep throwing out stuff just because deals on the new products are often tempting, we can’t honestly claim in every aspect to be progressing. It can be easy to convince oneself that it’s not worth the time, the exertion and often the cost of getting old stuff fixed. Some people are also especially big on convenience cost.

Paying, say, Dh40 ($11) to have someone repair a fiveyear-old spice grinder that cost Dh99, plus the chore of taking it to the right place on your weekend, makes neither financial sense nor screams fun. And yet, having appliances or whatever else repaired rather than buying new ones has always made sense – it should, ideally, be cheaper but whether or not it is, it is usually better in an ethical sense, as fewer plastic bits and wires end up in landfills.

In the more developed world, it’s easier and more convenient to look online and buy, say, a new spice grinder at one of the big sales or shopping festivals, like here in the UAE, rather than figure out where to take the broken one, how to get there and when to do this.

The access to and scheduling of repairs need to be made more popular as a way of life and not something one looks back on in a nostalgic way. The environmental benefits

There are old-fashioned alternatives to buying replacements and perpetuating a throwaway culture

cannot be argued with. But there is still a fair percentage of people for whom carbon footprints are not a pressing enough incentive.

Being prudent with cash, channelling economically wiser forebears, instead of splashing money on an unnecessary new purchase ties in nicely with what one can do to be more in sync with almost every country’s net-zero goals. This sits well especially in a place like the UAE that has been taking several steps towards decarbonising, whether adopting policies that focus on developing a circular economy or decarbonising waste management. Dubai eliminated single-use plastic bags on the first day of the year while Abu Dhabi did so in June 2022.

In championing a circular economy, more can perhaps be done to make more people aware of where in their cities to repair stuff. If there were discounts on those sorts of transactions, it would beat any banners in shopfronts urging people to stock up on more things on sale.

Perhaps in coming around to a “fix-it” way of thinking, we can take a leaf out of the Viennese playbook.