Six-year $1.26bn revamp turns London’s Old War Office into rich haven of history
At the dawn of the 20th century, amid the tumult of conflict and political intrigue, London’s Old War Office on Whitehall stood as a bastion of exclusivity.
Its front door, a portal to power, swung open only for generals and cabinet members such as Winston Churchill – with messengers, secretaries and officials, including James Bond author Ian Fleming, forced to traipse through a courtyard entrance at the back.
T E Lawrence, better known as the enigmatic Lawrence of Arabia, wryly observed in 1914 that the building’s marble stairs were exclusively for the use of field marshals and the office cleaners – a social dichotomy etched in stone.
Fast forward to today and the once impenetrable Old War Office is embracing a new era of London luxury as Raffles, a name synonymous with grandeur and history, transforms this architectural marvel into a beacon of modern opulence. The National checked in to find out what stories will unfold next in this repository of British history.
The welcome
At Raffles London at The OWO, your arrival heralds the start of an immersion into one of London’s most storied hotels – a place that has played host to some of the most significant world-shaping events of the 20th century.
Skip the taxi – the best way to get there is on the London Underground to Westminster Station, where you will be welcomed by the imposing grandeur of Big Ben and the Houses of Parliament.
A brief jaunt along Whitehall will take you to the hotel, where a doorman in a bowler hat and sharp suit greets you for check-in.
Inside, refreshments are offered as check-in is completed in an effortless manner before your personal butler takes over, leading you to your room through the hotel’s hallowed and heavily carpeted halls, past oakpanelled walls adorned with art that speaks to London’s past and present.
The neighbourhood
The UK capital’s most famous sights are all right on your doorstep. My suite faces on to the Royal Horseguards, where tourists taunt the monarch’s famously sullen-faced guards on horseback in their fluffy bearskin hats, and the nearest grocery store is a mere three-minute walk away in Trafalgar Square.
Whitehall might not scream luxury in the same way as Mayfair or Knightsbridge, but it is the true centre of British power.
The room
Tucked away under the hotel’s grand turrets, each corner suite is a nod to a famous female war heroine or spy. Our room is named after Christian Lamb – one of the oldest surviving members of the Women’s Royal Naval Service, who was instrumental in the planning of D-Day.
Stepping into the suite, I am struck by the rich, red decor and art deco touches in the lounge – a throwback to the heyday of the Queen Mary ocean liner. It is perfect for entertaining, with a dining table that seats six, and custom-made furnishings.
Then there is the bedroom – a comparatively calm oasis with creamy walls, subtly textured wallpaper and lush, deep carpets that beg you to go barefoot. Everything in the suite is a breeze to manage, thanks to a handy iPad that lets you control it all – from the curtains and the TV, to choosing your perfect pillow from an extensive menu. It works seamlessly.
The service
When we visit, the hotel has just opened. But staff all have
strong pedigrees from leading hotels around the world.
The in-room iPad is a game-changer, with super responsive staff ready for any curveballs you might throw their way – such as when we ask on a lazy afternoon if the hotel could provide us with the board game Monopoly. Even though they don’t have it, the concierge hotfoots it to the nearest shop and picks it up in a lightning-fast 20 minutes, charging us the equivalent of Dh4 for the effort.
The scene
In 2016, India’s billionaire Hinduja brothers bought The OWO from the British government and launched a lavish six-year revival, spending £1 billion ($1.26 billion) to restore its soul. The transformation is breathtaking.
There are hand-laid mosaic floors, heavy oak panels and chandeliers that have gazed down on history, all framed by the famed marble staircase – once a metaphor for societal division, now a dramatic lobby centrepiece.
The stories these walls harbour are staggering. In the lead-up to D-Day, Churchill rallied the troops from a balcony that now sits over the concierge desk. MI5 and MI6 were formed here around a stately wooden conference table that is now a centrepiece in a suite.
The food
Guests are able to flit between nine restaurants – three under Michelin-lauded Argentinian chef Mauro Colagreco – two bars and a secret spy-themed speakeasy.
Breakfast and dinner are served at Saison, an airy indoor courtyard evoking the golden age of travel and
framed by a triple-height arched fresco inspired by Queen Victoria’s love of the French Riviera. Dishes here are decidedly Mediterranean, but almost all of the ingredients are sourced locally, from the quince in the duck terrine to the clams and cockles dotted through to the spaghetti al vongole.
Afternoon tea in the cosy drawing room is a must-do, accompanied by the sounds of a pianist with a penchant for musical theatre classics, and doughy slabs of scones.
For a special dinner, head for the glitz and glamour of Cafe L’Aperouse – an outpost of the Place de la Concorde original in Paris – where Dubai-level prices are more than justified by the exceptional cooking and energetic, youthful service.
Highs and lows
Beyond the rich history, opulence and exceptional service, one of the hotel’s standout experiences lies four floors underground. Here, a serene and dramatically lit 20-metre pool, jacuzzi, sauna and steam room await guests. There is also a Guerlain spa offering tailor-made treatments.
Above ground, security can feel a bit overzealous, particularly if you’re snapping photos with anything bulkier than an iPhone, but it’s a small price to pay considering the building’s significance and prime location.
The insider tip
Join one of the complimentary daily heritage tours led by Emiel Danneels, the hotel’s resident historian and part-time concierge. His vivid storytelling breathes life into the building’s history.
The verdict
Raffles London, once the Old War Office, stands not just as a hotel but as a monumental slice of history. Yes, the price tag is hefty, but a stay here is an indulgence that is worth every penny.
The bottom line
Rates start at £1,100 a night, excluding taxes, for a classic room. Check-in is at 3pm and checkout is at 12pm; raffles.com
This review was conducted at the invitation of the hotel and reflects hotel standards during this time. Services may change in the future