Ac­cess fury for wheel­chair user

Accrington Observer - - YOUR VIEWS - Ac­cringtonob­server@men­media.co.uk

STE­FAN JAJECZNYK

AWHEELCHAIR user has blasted a branch of a pop­u­lar fast-food chain over a lack of ac­cess for dis­abled peo­ple.

Mul­ti­ple scle­ro­sis suf­ferer Yasir Ilyas, 31, was cheesed off to find that the Ac­cring­ton branch of Sub­way had no suit­able dis­abled ac­cess.

The sand­wich gi­ant said its fran­chisee is re­view­ing dis­abled ac­cess to avoid fur­ther prob­lems.

In a video up­loaded to his Face­book page, Yasir com­plained that the branch of the sand­wich shop, on Union Street, had no ramp – mean­ing he could not en­ter the shop with­out help from his so­cial carer, who strug­gled to hoist Yasir and his heavy wheel­chair into the store.

Yasir, who lives on Gar­bett Street in Ac­cring­ton, said: “They (Sub­way) don’t have proper ac­cess.

“They have a dis­abled toi­let but I don’t see the point if dis­abled peo­ple can’t even get in the shop.

“I was with my so­cial carer who had to strug­gle to get me in the shop, some cus­tomers who were al­ready in there had to help him out.”

When Yasir com­plained to the staff, he said he was told the store had just been ren­o­vated and there was no man­ager avail­able to speak to.

Yasir says that the store would need a ramp, at the very least, and pos­si­bly a wider door.

If one isn’t built, Yasir may said he may have to stop vis­it­ing the shop as it is too dif­fi­cult for him to get in and out.

He said: “It’s a sur­prise, be­cause they’re a large cor­po­ra­tion and they should know that there should be equal op­por­tu­ni­ties for dis­abled peo­ple.

“It makes me an­gry, up­set and de­ter­mined to change it – it’s in breach of equal rights and I feel like I’m treated like an alien.”

Yasir said he has had is­sues like this be­fore with other stores in Ac­cring­ton but has suc­cess­fully cam­paigned for change after shar­ing videos of shops on so­cial me­dia.

A spokesman for Sub­way said: “We’re sorry to hear of this cus­tomer’s ex­pe­ri­ence when vis­it­ing the Union Street store.

“As re­spon­si­ble re­tail­ers, Sub­way fran­chisees work closely with their lo­cal com­mu­ni­ties and have poli­cies in place to as­sist their cus­tomers’ needs when re­quired.

“The store has not en­coun­tered any pre­vi­ous is­sues re­gard­ing store ac­cess, how­ever the fran­chisee will be re­view­ing this as a mat­ter of pri­or­ity to avoid any fur­ther is­sues.”

Yasir Ilyas, who strug­gled to get into the Sub­way store in Union Street, Ac­cring­ton, in his wheel­chair

Ri­ley Mallen (left) and Rhys Mallen mak­ing ice cream sun­daes dur­ing one of the kids sum­mer craft ac­tiv­i­ties at Oswaldtwistle Mills

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