‘In­ad­e­quate’ care agency is given six months to im­prove

Accrington Observer - - PROM SPECIAL -

A CARE agency has been placed in spe­cial mea­sures and given six months to im­prove af­ter a damn­ing in­spec­tion.

Op­tions Home Care Lim­ited, based at Ac­cring­ton Mar­ket Hall, pro­vides per­sonal care and do­mes­tic sup­port to adults with a va­ri­ety of health and so­cial care needs who live in their own homes.

The Care Qual­ity Com­mis­sion rated the ser­vice ‘in­ad­e­quate’ in safety and lead­er­ship and ‘re­quires im­prove­ment’ in ef­fec­tive­ness, care and re­spon­sive­ness. The over­all rat­ing was ‘in­ad­e­quate’.

They said breaches were found at a pre­vi­ous in­spec­tion in April 2017 and that ‘no im­prove­ments had been made’ dur­ing the lat­est in­spec­tion in May this year.

Five reg­u­la­tion breaches in­cluded short­falls in the ef­fec­tive man­age­ment of risks of harm and abuse within the ser­vice, and in­ad­e­quate staffing.

The CQC said: “If not enough im­prove­ment is made within this time­frame so that there is still a rat­ing of in­ad­e­quate for any key ques­tion or over­all, we will take ac­tion in line with our en­force­ment pro­ce­dures to be­gin the process of pre­vent­ing the provider from op­er­at­ing this ser­vice. “This will lead to can­celling their reg­is­tra­tion or to vary­ing the terms of their reg­is­tra­tion within six months if they do not im­prove.”

How­ever, in­spec­tors said the peo­ple they spoke to about the ser­vice ‘were com­pli­men­tary about the reg­is­tered man­ager and staff mem­bers’ and that staff were ‘re­li­able and in the main turned up on time. It also found the ‘pri­vacy and dig­nity of ser­vice users was re­spected at all times’.

Coun Mun­sif Dad, Hyn­d­burn coun­cil’s cab­i­net mem­ber for health, said: “The very vul­ner­a­ble and needy are the peo­ple who need the most help, sup­port and care. If those peo­ple can­not re­ceive the qual­ity of ser­vice from the providers then they are not do­ing jus­tice to those peo­ple.”

Op­tions de­clined to com­ment.

Fire teams damp­en­ing down the flames af­ter the first and (right) cars wrecked by the blaze

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.