Regulations breached three times
A NURSING home that had ‘caused numerous complaints relating to abuse and neglect’ was found to have breached care regulations three times.
Church View, in Accrington, has been graded as requires improvement following a Care Quality Commission (CQC) inspection.
A report, published this month, said troubles for the home began before June’s visit.
It said: “We had received numerous complaints, whistle blowings and safeguarding concerns relating to abuse and neglect.
“Following investigation by the local safeguarding authority, many of the concerns and complaints had been substantiated.”
Complaints included staff sleeping on duty and taking breaks together, residents not receiving enough support with personal hygiene and staff being rough.
Prior to the inspection the home had suspended new admissions while these issues were sorted.
And the registered manager of the home had stepped down to be replaced by a general manager who, it was said, had begun to address and improve these issues.
But the report still stated three breaches of the regulations were found, relating to a failure to provide safe care and treatment, a failure to monitor and improve the service and a failure to notify the CQC of events that had taken place.
It added: “We are considering what action to take.”
The home, on Princess Street, was also graded across five categories and said to be inadequate for one - how well led it was.
Four other categories - safety, care, responsiveness and effectiveness - were judged as requires improvement.
Parts of the report praised Church View, saying residents described staff as kind and caring to inspectors. General hygiene standards, staff inductions and infection control were said to be good.
Julie Hammond, general manager, said: “We’re obviously very disappointed with our inspection report. This unfortunately reflected the very challenging and difficult times we faced.
“We are working closely with the CQC, council and clinical commissioning groups, to make the necessary improvements as quickly as possible.
“We take comfort from the very positive comments and assure all residents and family we’ll do whatever it takes to improve.”