Care team are given top mark
JON MACPHERSON
STAFF at a domiciliary care agency are celebrating after receiving an ‘outstanding’ rating.
Affinity Supporting People, based at The Globe Centre in Accrington, provides personal care to people living in their own homes, support to people living in 11 ‘supported living’ settings, and help to adults with mental health needs, a learning disability or an autistic spectrum disorder.
Inspectors at the Care Quality Commission (CQC) visited the agency in July and have now rated it ‘outstanding’.
In their report, the watchdog said: “People were provided with an excellent person-centred service which was very responsive to their needs, wishes and preferences.
“The overarching value of the service was, “Your Life, your way”.
“Throughout the inspection, we saw numerous ways of how this value was implemented and embedded into the ethos of the service to provide excellent outcomes for people.
“Management and staff had an extremely positive impact on people’s lives and went above and beyond to understand and respond to people’s needs and preferences.
“The service had taken a key role in the local community.
“Staff were actively involved in making contact with community resources and support networks to ensure people had access to a broad range of meaningful.”
Leah Whelan, registered manager of Affinity Supporting People, said she is ‘extremely proud’ of the CQC inspection result after just 10 months in the role.
She said: “Being rated Outstanding by the CQC really reflects the fantastic person-centred support that we provide at Affinity Supporting People.
“Our management and staff teams are dedicated to the people they support and continually go above and beyond to ensure that people are able to achieve their dreams.
“I have worked at Affinity for ten years, being in post as registered manager for ten months.
“To have been a part of a team whose mission and values I believe in for so long and then to have led the team to such an outstanding achievement is something that I am extremely proud of.”
James Allen, CEO of National Care Group, said: “NCG is extremely proud of the ongoing achievements of Affinity Supporting People (part of the National Care Group).
“This Outstanding CQC rating is a testament to the dedication and commitment our staff show in delivering the very best person centred outcomes with the people we support day in day out.
“We look forward to celebrating this outstanding achievement with the people we support and staff.”