Delivering the highest standards to region

Lanarkshire residents are among the most likely to see their post delivered on time.

The ML postcode saw 93.9 per cent of first-class post delivered within a day in 2016/17.

That was ahead of the target – which was set at 91.5 per cent.

And it was also better than the previous year’s figure that saw 92.8 per cent delivered within 24 hours.

However, it was behind the 2014/15 figure of 94 per cent and the 2013/14 number of 94.7 per cent.

Across the country, 111 out of 118 postcode areas reached the target to deliver 91.5 per cent of first-class post on time – up from 104 in 2015/16.

Sue Whalley, chief operations officer with the Royal Mail, said:“We are very proud of the service we offer our customers. Our postmen and women deliver to some of the most challenging performance targets in Europe.

“I would like to thank all our people for their great efforts throughout the year.

“We are committed to maintaining and improving these high standards of service for all our customers.”

The Christmas period, from the first Monday in December to the start of the first working day after the New Year public holiday, is exempt from the targets because of high mail volumes.

However, cyber week, created by marketing companies to persuade people to shop online in late November to early December, falls outside these exemptions while also bringing extra post to levels more commonly associated with Christmas.