Con­nec­tion woes con­tinue for Ar­gyll BT cus­tomers

Argyllshire Advertiser - - NEWS -

FOL­LOW­ING last week’s story of an Ad­ver­tiser reader who was with­out broad­band or a land­line for five days, another reader from Fur­nace has con­tacted the pa­per with his BT woes.

The cus­tomer has now been with­out broad­band since the be­gin­ning of Au­gust, with a light­ning strike also re­sult­ing in a month of be­ing dis­con­nected in May.

The reader, a for­mer BT en­gi­neer, said he had con­tacted BT on sev­eral oc­ca­sions but that his wifi had still not been re­stored.

The BT cus­tomer said: ‘I have had to come to Lochgilp­head to trans­fer money from one bank ac­count to another. Be­cause I don’t have wifi I have to drive a 30-mile round trip which costs both money and time.

‘It seems BT can­not grasp the im­por­tance of be­ing con­nected when you live in a ru­ral area.’

The cus­tomer said four en­gi­neers had called at his home since May and he had logged his com­plaints through four dif­fer­ent call cen­tres in four dif­fer­ent coun­tries.

A BT spokesman said: ‘Fol­low­ing a pe­riod of light­ning strikes in Ar­gyll, Open­reach en­gi­neers re­placed around 100 me­tres of dam­aged cable and an in­ter­nal phone socket con­nect­ing the cus­tomer’s line.

‘Light­ning dam­age can be dif­fi­cult to re­pair as it of­ten re­quires painstak­ing work to re­place many sec­tions of cable or ex­change equip­ment and the dam­age can ap­pear af­ter the ini­tial strikes, of­ten weeks or even months later.

‘En­gi­neers are work­ing on a new so­lu­tion in­volv­ing chang­ing equip­ment at the ex­change. We are in touch reg­u­larly with the cus­tomer and we ex­pect to re­store his ser­vice very soon. We’re very sorry for any in­con­ve­nience.’

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