Helping vulnerable customers during power cuts

SCOTTISH and Southern Electricity (SSE) and Home Energy Scotland (HES) have joined forces to help customers at risk during power cuts.

Home Energy Scotland is a Scottish Government-funded network of local advice centres offering free, impartial advice on energy saving, renewable energy, sustainable transport, waste prevention and more.

HES will now offer extra help by highlighting the free support SSE networks can provide during a power cut and arrange for an SSE priority service specialist to call customers back.

Ross Barrow of HES said: ‘Helping keep people safe in their homes during a power cut seems an obvious and worthwhile additional service for us to promote. From August 21 we’ve been giving details to those who may be eligible for the priority services register so they can understand more about the benefits and arrange for a specialist SSE advisor to call them back with more information.

SSE customers can join the priority services register if they are dependent on electricity for home medical care; have a chronic illness or short-term medical needs; are disabled; have special communication needs; are over the age of 60; have a child under the age of five at home or for any other reason feel they may need extra support during a power cut. For more information, visit ssen.co.uk/PriorityServices, or to register call 0800 294 3259 or 0800 316 5457 to register using a text phone.

To speak to a Home Energy Scotland advisor, call free on 0808 808 2282.