Joe Finnerty

Glass’s reports show why it pays to read Ts and Cs before signing up for a PCP

MINOR damage when handing back a car at the end of a PCP deal could be catching out thousands of drivers, according to reports from vehicle data expert Glass’s Guide.

It said some customers are shocked to find there are potential financial implications surrounding the vehicle’s return, and what is considered fair wear and tear. Scuffed alloys, upholstery marks or bodywork dents can all end up costing drivers thousands of pounds when returning a car to the dealer after the PCP deal ends.

Rupert Pontin, director of valuations at Glass’s, said these bills can come as an “unpleasant surprise” for those who’ve taken out a PCP on the basis of affordable monthly payments.

Normally, we would point to manufacturers and dealers being at fault for these hidden costs. But while they could perhaps do more at the outset of the contract to explain it, all the extras are set out in detailed paperwork that’s often based on industry recognised standards.

Trouble is, a lot of buyers don’t read this documentation thoroughly. We’re contacted regularly by owners who have a problem, but admit they didn’t read the terms and conditions before buying the car, whether they relate to a warranty, financing or kit.

The problem’s only going to get worse as Glass’s said it has seen increased PCP stock coming back on to the market during 2016 with condition playing a big part in values.

This is putting more pressure on dealers and manufacturers to be tough on wear and tear when taking cars back to avoid losing money. Our advice is simple: make sure you know what you’re getting into before signing up.

“We’re often contacted by readers who have a problem but didn’t read Ts and Cs beforehand”