Owner de­mands ac­tion on GLC steer­ing jud­der

CASE STUDY Clive wants Mercedes to step in to solve con­cern­ing low-speed vi­bra­tion on SUV

Auto Express - - Watchdog - Joe Fin­nerty

EV­ERY new car is sub­ject to such a lengthy and rig­or­ous test­ing regime be­fore be­ing put to mar­ket that it’s be­come in­creas­ingly rare for is­sues to arise.

It’s rarer still for prob­lems to oc­cur on a pre­mium model, be­cause their mak­ers pride them­selves on solid build qual­ity. That’s why the low-speed jud­der on the Mercedes GLC that we re­ported on in Is­sue 1,460 has caused such con­cern among own­ers.

We ran a GLC on our fleet for six months and re­vealed that at low speeds with the steer­ing on full lock, the car skips across the sur­face, mak­ing a wor­ry­ing noise.

Mercedes ad­mit­ted it was aware of the prob­lem but told us it was not a safety con­cern, and more down to the com­bi­na­tion of cold weather and hard-com­pound sum­mer tyres fit­ted to the SUV.

Fol­low­ing our re­port, the Auto Ex­press in­box was flooded with E-mails from own­ers re­port­ing the same prob­lem and want­ing more than just ac­cep­tance from Mercedes.

Clive Wil­son, of Weston-su­per-mare, Som­er­set, was just one of many to get in touch. He ex­plained: “I’ve had my GLC for about 13 months now and the jud­der­ing is def­i­nitely get­ting worse. So much so that I can’t turn at all with­out it hap­pen­ing. Some­times I have to do a three-point turn be­cause it feels as though the wheels will snap off – and I’m not ex­ag­ger­at­ing. Mercedes needs to get a grip of this be­fore it ru­ins what is a very good car.”

We con­tacted Mercedes to see what it was do­ing to com­pen­sate un­happy own­ers and if there was a firm so­lu­tion from its tech­ni­cal team in Ger­many. A spokesman told us: “We can as­sure cus­tomers our tech­ni­cal spe­cial­ists, plus in­de­pen­dent ex­perts such as [Ger­man ve­hi­cle in­spec­tion firm] DEKRA, con­cur the cars are com­pletely safe to drive.

“These same ex­perts have tested allsea­son tyres, which have proven to im­prove the driv­ing com­fort. We are cur­rently se­cur­ing stock of these tyres, and of­fer­ing these free of charge to those GLC cus­tomers who find this sen­sa­tion un­com­fort­able.

“We’d ask af­fected cus­tomers to con­tact their Mercedes re­tailer, who will be happy to make the nec­es­sary ar­range­ments on their be­half.”

“Mercedes said it was aware of the jud­der on the GLC, but told us that it wasn’t a safety con­cern”

Clive loves GLC, but says Mercedes needs to “get a grip” on steer­ing jud­der

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.