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BREAKDOWNS are never fun. Just ask Ben Sandground, from Edgware, north London. He got in touch after spending several hours trying to get his vehicle recovered.

Ben and his wife were driving on a Sunday night when one of their car’s tyres punctured. He called his breakdown provider, the RAC, and after an hour waiting on the phone, was told that it would take up to 90 minutes for a technician to arrive.

“I explained that my heavily pregnant wife was with me and that I would appreciate it if the RAC could improve on the 90-minute wait time,” Ben explained.

The RAC said he’d be placed on a priority list. After waiting, Ben called the operator, only to be told it would take more than four hours to reach the couple. Irritated, he called a taxi to take him and his wife home and agreed to have the vehicle recovered the next day.

On the Monday, Ben was quoted a four-hour wait to recover his car. He said: “I also checked three times that the RAC was able to collect the vehicle without me being there in person and that I could just collect my car at Kwik Fit.” Hours later, Ben received a call, asking him to unlock his stricken vehicle. He paid for another taxi to get to it.

Ben called Auto Express for help. We got in touch with the RAC, and the company later offered to pay Ben £63.50 in compensation.

Ben and pregnant wife wait hours on ‘priority list’ after puncture