Onur Ozkaya

LIVES: London DRIVES: Lexus IS 250

ONUR Ozkaya – a university lecturer from London – owns a 2012 Lexus IS 250, which he bought as an approved used car from Lexus Woodford in September 2018. First finding the car online, Onur saw it was precisely the model he wanted, and was located at a dealer not far from him.

“I saw the car advertised online,” Onur told us. “I called and booked a test drive with the dealer, and after the drive I decided to go ahead with the purchase.” Onur said that staff at the dealership were – and have been on every visit since – friendly and professional, as well as being knowledgeable on everything he’s asked them about.

“I do my annual service every year,” Onur explained. “Everything has been good so far.”

For Onur, the best thing about the Lexus dealership experience is how efficiently everything runs. “I book the service online,” he said. “I get a confirmation and am asked whether I need a courtesy car for the day.”

Onur has only needed to take a courtesy car once – which was simply a matter of booking in advance. Even when he doesn’t ask for a car, staff go the extra mile by giving him a lift to the nearest tube station.

Having had “massive problems” with other manufacturer dealerships in the past, Onur finds Lexus’ approach a refreshing change. “They’re more courteous, more efficient and they look after you,” he concluded. “As a brand, they’re very reliable.”

“Lexus staff are more courteous, more efficient and they look after you. As a brand, Lexus is very reliable.”