BREAKDOWN DATA

How long did it take your provider to arrive at your vehicle?

Less than 30 minutes 16.71%

30 minutes to 1 hour 52.87%

1 hour to 2 hours 18.57%

2 hours to 3 hours 5.19%

More than 3 hours 6.66%

THE good news is that just under 70 per cent of you were attended to within an hour of placing a call to your breakdown provider, with 18.57 per cent having to wait an hour longer before witnessing the reassuring sight of a rescue truck or van.

The 5.19 per cent of you who had to wait between two and three hours may have been displeased, however, while the 6.66 per cent of left stranded for more than three hours before your firm attended is disappointing. This last statistic is slightly up on the 5.5 per cent of you who reported waiting for three hours or more last year, with the jump possibly due to Covid restrictions and illness impacting breakdown firms.

Result of call out

The problem was permanently fixed and I continued my journey: 40.4%

The problem was temporarily fixed and I continued my journey: 30.48%

I was towed to a garage of my choice: 14.93%

I was towed to a garage of the breakdown provider’s choice: 1.53%

I was towed to a location of my choice: 11.52%

They couldn’t help me: 1.14% GOOD news here, because in just over 70 per cent of cases, breakdown technicians were able to get you on your way again, either with a permanent repair or a temporary fix.

When the fault couldn’t be fixed by the roadside, in the vast majority of cases you were taken to a location of your choice, whether that was to a garage, back to home, or to another onward destination. A mere 1.53 per cent of you were taken to where the breakdown firm wanted to send you, while a vanishingly small 1.14 per cent reported not being helped at all – this is still 1.14 per cent too many, but it’s down significantly on last year’s figure of 4.3 per cent.