Hearing loss work is praised

The outstanding commitment of staff at Lady Flora’s sheltered housing in Newmilns in supporting tenants with hearing loss has been recognised by the charity, Action on Hearing Loss Scotland.

Staff took part in a six month pilot programme run by the charity during which they learnt about deaf awareness and a range of assistive equipment – such as amplified phones, personal listeners as well as fire and doorbell alarms – that can improve everyday lives.

East Ayrshire Provost, Councillor Jim Todd, visited Lady Flora’s to present a certificate on behalf of Action on Hearing Loss Scotland and to find about the experiences of deaf or hard of hearing tenants and how they are supported by both sheltered housing staff and the charity’s trained Hear to Help volunteers.

East Ayrshire Provost, Councillor Jim Todd said: “I congratulate the staff at Lady Flora’s and the Hear to Help volunteers for their tremendous dedication in caring for and supporting tenants who have hearing loss to ensure that they don’t experience social isolation.”

Jeanette Henderson, Sheltered Housing Co- ordinator, manages the sheltered development said: “Working alongside Action on Hearing Loss Scotland has enhanced our staff’s knowledge about day- to- day issues experienced by tenants with hearing loss.”