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Local optician teams up with Castle Hearing

A new service being offered by Urquhart Opticians in Kilmarnock could open up a whole new world for people who have hearing difficulties.

The local optician is branching out and offering private hearing care services in partnership with Castle Hearing.

Castle Hearing is an independent company based in Dumfries.

They started as a small family operation several years ago, but have undergone huge expansion and continue to go from strength to strength. They are currently establishing themselves in the Central Belt of Scotland, and are working with Urquhart Opticians in their Glasgow and Ayrshire premises, including Portland Road in Kilmarnock, Main Street in Prestwick and Portland Street in Troon.

Offering a range of hearing and clinical ear care services, Castle Hearing utilises the very best in digital technology.

Michael Campbell, the company’s local audiologist, explained: “Patients can obtain hearing services on the NHS, but very often it involves long waiting lists, while clinic time and aftercare provision can be limited.

“Many people are also put off by the hearing aids on offer, which are usually quite noticeable and can often perform poorly, especially in noisy environments.

“The benefit of private hearing care with us is that we can provide the best digital hearing aids available. “Manufacturers can now cram a huge level of computing power into an absolutely tiny package, which means that we can offer our patients the best possible results with instruments that are virtually invisible.

“We also believe that we do things differently from many private hearing care providers on the High Street.

“Our patient journey is straightforward, relaxed and pressure- free, we don’t pack our clinics wall to wall.

“We like to have plenty of time to spend with our patients so as to ensure we give them the very best advice and service.

“Once they have their hearing aids from us, we provide free lifetime aftercare for retesting, adjustments and repairs.

“What’s more, anything we do in the clinic can also be done in the patient’s home, so we’re happy to provide home visits for anyone who’s unable to come to us.

“That’s something that some national organisations no longer offer, so it’s a part of the market that’s becoming a little neglected these days.

“In essence, we believe we offer the best of both worlds: absolutely up- to- theminute technology with an old- fashioned approach to customer care and personal attention.

“Plus being truly independent, we aren’t restricted to a small number of suppliers, so we’re able to provide literally anything that’s on the market, which means we can offer genuinely impartial advice and recommendations, based solely on the needs of our patients.”

With free testing and lifetime aftercare, Castle Hearing provides all you need to make the most of your hearing.

To book an appointment, pop into your local Urquhart Opticians, contact Castle Hearing directly on 0800 160 1353 or visit www. castlehearing. co. uk for more information.