Team­work mak­ing the dream work at This­tle

Ayrshire Post - - BUSINESS -

An Irvine com­pany, which pro­vides spe­cial­ist mo­bil­ity and small aid prod­ucts for the el­derly and dis­abled, is cel­e­brat­ing 10 years in busi­ness this year.

This­tle Help, based in the town’s Port­land Av­enue in­dus­trial es­tate, is a com­pany that has gone from strength to strength since hum­ble be­gin­nings back in 2007.

And in just a decade, it has moved from a small shop to a large show­room, in­creased staff num­bers and won sev­eral awards.

Founded by Ge­orge Rud­dick and Laura Hays, This­tle has gone on to dis­play the very essence of team­work as part of its on­go­ing suc­cess.

Laura, the com­pany’s Busi­ness De­vel­op­ment Man­ager, said: “With Ge­orge, our Man­ag­ing Di­rec­tor, hav­ing Cere­bral Palsy, he al­ways re­quired to use the ser­vices of other mo­bil­ity deal­ers.

“He felt that with his first- hand ex­pe­ri­ence he would be able to pro­vide a qual­ity ser­vice that would re­ally un­der­stand the needs of cus­tomers.”

The re­tailer sells a wide range of mo­bil­ity prod­ucts, in­clud­ing hoists, riser re­clin­ers, wheel­chairs, mo­bil­ity scoot­ers, spe­cial­ist seat­ing and more, as well as of­fer­ing hire and re­pair ser­vices.

Laura said: “I can re­mem­ber our very first sale from our small shop on Bank Street – a £ 5 drink­ing cup from an el­derly woman pass­ing by with her shop­ping trol­ley.

“Who would have thought we would be here 10 years later, cel­e­brat­ing huge suc­cess.

“Our com­mit­ted team of nine staff are the foun­da­tion of our suc­cess, as is our long list of sup­pli­ers pro­vid­ing us with the wide range of prod­ucts in our show­room.

“Ev­ery­thing we do is cen­tred around mak­ing our cus­tomers happy and en­sur­ing they are sat­is­fied with the ser­vice we pro­vide.

“Ge­orge and I are ex­tremely lucky to have such a fan­tas­tic team around us.

“They have all been keen to de­velop them­selves and it’s thanks to this drive that we have such a skilled and spe­cialised ser­vice to of­fer our cus­tomers.”

The com­pany, which pro­vides ser­vic­ing and main­te­nance con­tracts to nurs­ing homes for their mov­ing and han­dling equip­ment, as well as sup­ply­ing to the gen­eral pub­lic, res­i­den­tial care and the lo­cal author­ity, are now look­ing to the next decade.

Laura said: “Many small mo­bil­ity deal­ers have come and gone over the years, so we re­ally are proud to be one of the grow­ing com­pa­nies within the in­dus­try.”

For more in­for­ma­tion visit www. thistle­help. co. uk

Show time The team in their im­pres­sive Irvine show­room Show time The team in their im­pres­sive Irvine show­room

Boost Vanessa Good, Mark Kennedy and Sharon McC­ly­mont

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