Struggling travellers raise rail access issue

Girvan CC told of struggle getting to station platform

Frustrated train users are raising concerns over access to platforms.

Entry to platform four at Ayr train station, accessible from a steep stepped bridge or from the back of car park two, has been flagged as a “struggle” and “difficult.”

Many elderly commuters have voiced their concerns, claiming the bridge is a challenge and the back entrance is a long walk for those with mobility problems.

And others are in dispute if the responsibilty to help is up to Scotrail or not.

The issue was raised at Girvan’s Community Council meeting this month.

One member said: “The struggle I had getting up and over the bridge was terrible.

“When I asked for help I was told it wasn’t their issue.

“I think they’re getting away with just ignoring it.

“I met someone who had to get a taxi from the front taxi rank round to the other side.”

Another member added: “I do think I’m fairly healthy but I’m diabetic and my feet are bad, so trying to hold on to the rail is difficult.”

The same issue was also flagged at Girvan train station, with one community councillor querying the help offered with heavy luggage.

They said: “The ticket conductor actually commandeered someone else to go and help my friend to take her bags around the other side.”

Councillor Peter Henderson had previously questioned the help available with ScotrRail.

He said: “What they said to me when I raised it was approach a member of staff and they will help.”

ScotRail state that assistance can be booked in advance for journeys on the ScotRail network and beyond.

This can be done by:

• Visiting any staffed station on our network

• Online, via the Assisted Travel booking form

• Free Assisted Travel Helpline: 0800 912 2901

• Assisted Travel Textphone: 18001 0800 912 2 901

If a passenger has not booked assistance in advance, they can speak to a member of the station team who will do what they can to help.

AS cot Rail Alliance spokesperson said: “We are doing all we can to make rail travel as simple as possible for customers with additional needs.”

ScotRail provides an assisted travel service for any customer who needs some help when travelling.

More information can be found at: https:// www. scotrail. co. uk/ plan- your- journey/ accessibletravel