Cash free Council

People paying rent, council tax and other council bills will no longer be able to pay by cash.

From Monday, November 12, East Ayrshire Council’s Customer Service Centres will no longer take cash and will be moving solely to more efficient payment methods including direct debit, online transactions and card payments.

Customer service advisers will be on hand to provide support and advise on alternative forms of payment.

The move is part of a bid to cut £ 32m from the budget over the next three years.

A council spokesman said cash transactions were expensive to process and deliver, and cost more than electronic transactions.

They added that the removal of cash payment facilities will allow the offices to be redesigned and made more customer friendly.

From now until Friday November 9, teams will work with residents to provide guidance and support on the most convenient and straightforward ways to pay their bills.

Card only payment and enquiry positions have already been introduced and the cash limit per transaction has been reduced to £ 300.

The spokesman said they would strongly encourage residents to move towards these modern payment methods, which are more secure, convenient and cost effective.